Get in Touch

GENERAL INQUIRIES/SALES/RETURNS&EXCHANGES

CUSTOMERSUPPORT@AUTUMNTENEYL.COM

VISIT US IN PERSON

411 MAIN ST, FRISCO, CO, 80443

Hours
Sunday: 10-6*
Monday: 10-6*
Tuesday: 10-6
Wednesday: 10-6
Thursday: 10-6
Friday: 10-6*
Saturday: 10-6*
*Contact us for weekend hours, as we may stay open until 8

Phone
(970) 880-2191

FAQs

How do I return or exchange an item?

1

Please note: Autumn Teneyl does not offer refunds. All eligible returns are issued as store credit only.

Step 1: Contact Customer Support
Before sending your return, please notify our Customer Support team:

Phone: (970) 880-2191
Email: customersupport@autumnteneyl.com

Step 2: Ship Your Return
Clearly mark your package with your contact information and send it via USPS to:

Autumn Teneyl Designs
P.O. Box 4372
Frisco, CO 80443

Autumn Teneyl is not responsible for items lost or damaged during transit. We strongly recommend using delivery confirmation and/or insurance for your protection.

Step 3: Store Credit Issuance
Once your return arrives at our studio, our Customer Support team will review it and issue a store credit code via email. Please save your credit code in a safe place—credit codes do not expire, but we are unable to track lost codes.

Step 4: Redeem Your Store Credit
Store credit may be redeemed:

Online by entering the code at checkout
By contacting Customer Support for assistance
In person by presenting the code

Once validated, the credit will be applied to your purchase.

What is eligible for return or exchange

2

All Last Chance, Sale, and Clearance items discounted more than 30% are final sale and are not eligible for return or exchange.

If you are not fully satisfied with your purchase, unworn items may be returned for store credit within 30 days of purchase. The original receipt must accompany all returns. Customers are responsible for all return shipping costs

Do we ship internationally?

3

Yes, but please inquire with customer support for all orders outside of the US or Canada.

For Canadian orders, please ensure your phone number and email address are included at checkout to avoid customs delays. If you are contacted to pay customs fees, please keep proof of payment and reach out to us so we can determine the best next steps.

If you need assistance at any time, please contact our Customer Support team—we’re happy to help.